Question 1

What is Project Nova™?

Accepted Answer

Project Nova™ is an AI-powered educational platform for children in Kindergarten through 5th grade. Kids choose one of 6 unique AI character companions — each with a distinct personality — and learn math, science, reading, and more through interactive games, conversations, and challenges.

Question 2

What age range is Project Nova™ designed for?

Accepted Answer

Project Nova™ is designed for children ages 5–11, covering Kindergarten through 5th grade. The curriculum and difficulty levels automatically adapt to your child's grade level and individual performance.

Question 3

How do I create an account?

Accepted Answer

Click 'Get Started' on the homepage. You'll create a parent account first, then add your child's profile (name, grade level, and favorite character). The whole setup takes under 2 minutes.

Question 4

Can I try Project Nova™ before subscribing?

Accepted Answer

Yes! We offer a 3-day free trial. A credit card is required to start the trial, but you will not be charged until the trial ends. You can cancel at any time before the trial period ends.

Question 5

How many children can I add to one account?

Accepted Answer

The Full Access plan is for 1 child. The Co-op Plan supports 3–5 students. Each child gets their own profile, progress tracking, and character selection.

Question 6

Is Project Nova™ COPPA compliant?

Accepted Answer

Yes. Project Nova™ is fully compliant with the Children's Online Privacy Protection Act (COPPA). We do not collect personal information from children under 13 without verifiable parental consent. Parents control all account settings, and children's data is never sold or shared with third parties.

Question 7

What topics do the AI characters discuss?

Accepted Answer

Our AI characters are strictly limited to educational topics: math, science, reading, geography, history, and critical thinking. They will not discuss politics, religion, violence, adult content, or any topic outside the educational curriculum. Safety filters are active 24/7.

Question 8

Can parents see what their child is doing?

Accepted Answer

Absolutely. The Parent Dashboard gives you full visibility into every conversation, game session, score, achievement, and time spent. You can review your child's chat history at any time and set daily screen time limits.

Question 9

How is my child's data protected?

Accepted Answer

All data is encrypted at rest and in transit using industry-standard AES-256 encryption. We use secure, US-based servers. We never share your child's data with advertisers. You can request complete data deletion at any time by contacting support.

Question 10

Can I set screen time limits?

Accepted Answer

Yes. In the Parent Dashboard under the Controls tab, you can set separate daily time limits for weekdays and weekends. When your child reaches their limit, they'll see a friendly message and be unable to start new games until the next day.

Question 11

What plans are available?

Accepted Answer

We offer two paid plans: Full Access ($7.99/month or $59.99/year, 1 child) and Co-op Plan ($24.99/month or $199.99/year, 3–5 students). Both plans include all 6 AI characters, all 33 educational games, and the Parent Dashboard. A 3-day free trial is available for new families.

Question 12

How does the free trial work?

Accepted Answer

Your 3-day free trial gives you full access to all features. A credit card is required to start. If you don't cancel before the trial ends, you'll be charged for the plan you selected. You can cancel anytime from your account settings.

Question 13

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel at any time from your account settings. Your access will continue until the end of the current billing period. We do not offer prorated refunds for partial months, but you'll never be charged again after canceling.

Question 14

Do you offer refunds?

Accepted Answer

We offer a 30-day money-back guarantee from the date of your first paid charge. If you're not satisfied, request a refund from your Parent Dashboard within 30 days and we'll issue a full refund — no questions asked.

Question 15

Is there a discount for annual billing?

Accepted Answer

Yes! Annual billing saves you approximately 37% compared to monthly billing. Full Access annual is $59.99/year (vs $95.88/year monthly), and Co-op annual is $199.99/year (vs $299.88/year monthly).

Question 16

How many AI characters are there?

Accepted Answer

There are 6 unique AI character companions: Kiko™ (Fox Explorer), Bloom™ (Plant Friend), Pearl™ (Ocean Sage), Nova Bot™ (Robot Inventor), Stella™ (Cosmic Guide), and Axel™ (Dragon Mentor). Each has a distinct personality and teaching style.

Question 17

Can my child switch characters?

Accepted Answer

Yes! Children can switch their active character at any time from the Dashboard. Their progress and achievements are saved to their profile regardless of which character they're currently using.

Question 18

How does adaptive difficulty work?

Accepted Answer

Project Nova™ tracks your child's accuracy and performance across every game session. If they're consistently getting questions right, the system automatically increases the difficulty. If they're struggling, it eases back to a more comfortable level. This ensures they're always challenged but never frustrated.

Question 19

What subjects does Project Nova™ cover?

Accepted Answer

Project Nova™ covers: Mathematics (arithmetic, multiplication, geometry, word problems, patterns), Language Arts (spelling, vocabulary, reading comprehension, cursive writing), Science (nature, space, animals, inventor challenges), Social Studies (US geography, world geography, American history, presidents), and Life Skills (budgeting, critical thinking, logic).

Question 20

How many games are available?

Accepted Answer

There are 33 educational games covering all subjects and grade levels. New games and content are added regularly. All games are included in both subscription plans.

Question 21

What devices does Project Nova™ work on?

Accepted Answer

Project Nova™ works on any modern web browser — Chrome, Firefox, Safari, and Edge — on desktop computers, laptops, tablets, and smartphones. No app download is required. An internet connection is needed to use the platform.

Question 22

What if my child forgets their password?

Accepted Answer

Children log in through the parent's account, so there's no separate child password to forget. If you forget your parent account password, use the 'Forgot Password' link on the login page to reset it via email.

Question 23

How do I contact support?

Accepted Answer

You can reach our support team via the live chat widget on any page (bottom right corner), by emailing support@projectnova.fun, or through the Help section in your account settings. We typically respond within 24 hours on business days.

Question 24

Is there a parent guide or tutorial?

Accepted Answer

Yes! After creating your account, you'll be guided through a short onboarding tour. You can also access the Parent Guide from the Help section in your dashboard, which covers all features including time limits, progress reports, and character selection.

Frequently Asked Questions

Getting Started

Safety & Privacy

Billing & Subscriptions

Characters & Learning

Technical & Support

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